General

I am registering my program, but when I click the "OK" button, nothing happens.

Make sure you have filled in all of the fields in the registration dialog box. If you have filled in all of the fields, then there is something wrong with the serial number you have entered. Be sure to use the serial number provided on the email that was sent to you on purchase. It should contain at least 14 letters and numbers.

I am getting an extra page number, always a very low number, on each entry in my index.

You have opened either a previous index or a previous word/phrase list and have not marked it as a list using "Index->Word-Phrase List->Make Current File a List". The problem is that the previous word/phrase list or the previous index is being indexed along with the other files in your document.

When indexing multiple documents, including documents in an InDesign "book," the document names should be in alphabetical order. A safe naming convention for your files is to start the names with a sequential number:

8 Moving Forward
9 A New Chapter In Life
10 Where We Go From Here

In InDesign's General Preferences, under "Page Numbering", select View: Section Numbering and not View: Absolute Numbering.

I get a message "Cannot open parsing dictionary" and InDesign sometimes crashes afterwards.

You have not installed Sonar Bookends InDex Pro correctly.

For Windows: inside the Sonar Bookends InDex Pro install folder there is a folder named Place enclosed folder on c drive. Inside that folder, there is a folder named Sonar Files. Copy the Sonar Files folder directly onto your "c:" drive.

For the Macintosh: inside the Sonar Bookends InDex Pro install folder there is a folder named Files for Preferences Folder. The 8 files inside must be copied to your Preferences folder (user name/library/preferences).